Help Center
FAQ & Support
Your access code will be sent on the morning of your arrival day.
The code will be delivered through the booking channel where you made your reservation (Booking.com, Airbnb, direct booking, etc.).
Your access code is included in the message you receive after completing the guest registration process.
To make it easy to find, the code is marked with !! in the message.
Your personal PIN code provides access to:
- The main entrance
- Your room
- The bicycle storage room
When using the keypad, please follow the short instructions displayed on the sticker above it.
All guest rooms are located on the first floor.
An elevator is available if you need assistance with luggage.
Free parking is available in the courtyard in front of the house.
The EV charging station is located on the far right side of the parking area.
If you would like to charge your electric vehicle, please send us a message or give us a call.
Yes. Complimentary snacks and hot drinks from the kitchen coffee machine are available for all guests.
We kindly ask you to enjoy them responsibly and considerately, so everyone can enjoy them throughout their stay.
No worries.
Simply let us know, and we will arrange the payment later.
Yes, laundry service is available.
The price depends on the amount of laundry.
Laundry dropped off in the morning is usually returned in the afternoon.
Please contact us in advance if you would like to use this service.
Yes. We already provide several options suitable for a vegan breakfast.
If you have specific dietary preferences or stricter requirements, please let us know before arrival so we can prepare accordingly.
Yes. With advance notice, we can prepare gluten-free and lactose-free breakfast options.
Please note that breakfast is prepared in the same kitchen, so we cannot guarantee the complete absence of cross-contamination.
Absolutely. Our garden is designed as a peaceful place to relax and enjoy nature.
Blankets and mats are available in the garden hut and may be used during your visit.
We kindly ask you to return everything after use and help keep the garden pleasant for all guests.
The recycling station is located in the garage.
Please sort your waste into the designated bins:
- Paper
- Packaging
- Glass
- General waste
Yes. If you would like fresh towels or room refresh service, please use the door hanger provided in your room.
Leave the hanger on the outside of your door before 10:00 AM.
First, please make sure you entered all digits correctly and followed the instructions displayed above the keypad.
If the code still does not work, please contact us.
Breakfast is available daily from 7:30 AM to 10:00 AM.
Check-out is until 10:00 AM.
Late check-out may be available upon request, subject to availability.
Late check-out fee: 25 € per hour
Yes. As we offer self check-in, you are welcome to arrive anytime after 3:00 PM.
Your PIN code provides access to both the main entrance and your room.
If arriving late, please be mindful of other guests and keep noise to a minimum.
Possibly, depending on occupancy and operational schedules.
Please contact us in advance, and we will do our best to accommodate your request.
Lake Bled can be reached on foot from Landhouse Bled.
The nearest lakeside area is approximately a 15–20 minute walk away.
Part of the route follows a local path that may not always be clearly shown on Google Maps.
If you need directions, we will be happy to help.
Landhouse Bled is an adults-only property.
We welcome guests aged 18 and over.
Unfortunately, pets are not permitted.
Thank you for your understanding.
No. Room features vary depending on the room category.
Some rooms include a balcony, sauna, or bathtub, while others offer a more minimalist setup.
If you are unsure what is included in your room, please check your reservation details or contact us.
Breakfast is normally served between 7:30 AM and 10:00 AM.
If you require an earlier breakfast, please let us know in advance and we will do our best to accommodate your request.
Yes. Tap water is safe to drink.
There is also a drinking water station available in the house where you can refill your bottle with fresh water.
Yes. The tourist tax is included in the accommodation price unless otherwise stated in your reservation details.